Legal

Refund & Returns Policy

Your rights when returning Slim Coffee Booster - including your 14-day statutory right to cancel and our 30-day satisfaction policy.

Last updated: 2 August 2026

1. Overview

Brighton Daily Ltd is committed to fair and transparent customer service. This policy sets out your rights when you wish to return a product or request a refund. Your statutory consumer rights under UK law are not limited by this policy.

2. Statutory 14-day right to cancel

Under the Consumer Contracts Regulations 2013, you have a statutory right to cancel your order within 14 calendar days from the day after you receive your goods, without giving any reason.

To exercise your right to cancel, you must inform us of your decision by a clear statement (for example, a letter or email) before the 14-day cancellation period expires. You may use the contact details below:

You must return the goods to us without undue delay and in any event no later than 14 days after notifying us of your cancellation. You are responsible for the direct cost of returning the goods unless they are faulty or misdescribed.

We will refund the price of the product, including standard delivery costs (but not any supplementary delivery costs you chose), using the same payment method as your original payment, within 14 days of receiving the returned goods or of receiving evidence that you have returned them, whichever is the earlier.

Please note: for hygiene reasons and consumer safety, we are unable to accept returns of food supplement products that have been opened and used, unless the product is faulty or misdescribed. Unopened, sealed products may be returned within the 14-day period.

3. Our 30-day satisfaction policy

In addition to your statutory rights, Brighton Daily offers a 30-day satisfaction policy. If you are not satisfied with your purchase for any reason, please contact our customer service team within 30 days of receiving your order to discuss your options. We will consider each request on a case-by-case basis and aim to resolve any concerns fairly.

This policy is in addition to, and does not affect, your statutory rights under UK consumer law.

4. Faulty or misdescribed goods

If your product is faulty, damaged, or does not match its description, you have additional rights under the Consumer Rights Act 2015, including the right to a full refund, repair, or replacement. Please contact us as soon as possible if you believe your product is faulty:

We may ask you to provide photographs or a description of the fault to help us resolve the issue promptly.

5. How to return your product

To return a product:

  • Contact us at info@shinerestoreea.world to notify us and receive return instructions.
  • Package the product securely, including your name and order reference.
  • Send the package to: Brighton Daily Ltd, 14 Gardner Street, Brighton, BN1 1UP, United Kingdom.
  • We recommend using a tracked postal service for your return, as we cannot accept responsibility for items lost in transit.

6. Refund processing

Approved refunds will be processed within 14 days of receiving your returned goods. Refunds are made to the original payment method. You will receive an email confirmation when your refund has been processed. Please allow a further 3-5 business days for the funds to appear in your account, depending on your bank.

7. Contact

If you have any questions about returns or refunds, please do not hesitate to contact our customer service team:
Brighton Daily Ltd · 14 Gardner Street, Brighton, BN1 1UP, United Kingdom
info@shinerestoreea.world · +44 1273 456 218
Monday-Friday, 09:00-17:00 GMT